Fraud Prevention and Cybersecurity Protection (2024)

Follow these tips to help protect yourself from fraud and identity theft.

Protect your accounts

Identity protection

  • Store your Social Security card, passport, green card, financial documents, and unused credit, debit, or ATM cards in a secure location.
  • Never provide your personal or financial information to anyone unless you initiated the call or other communication.
  • Don't send personal or financial information through email or text, as this is typically not secure.
  • Shred documents that contain sensitive information before discarding.
  • Sign up for online billing and financial statements to help reduce the risk of identity theft from stolen paper documents.
  • Review your credit report at least once a year to look for unauthorized accounts that are opened in your name. Receive a free credit report from each of the three major credit bureaus at If you see an issue with your credit report, you can request a security freeze with the reporting companies until you resolve the issue.
  • Monitor your credit and set up credit monitoring alerts with Credit Close-Up®.
  • Help protect against child identity theft by limiting the type of information shared with schools and organizations.

Account and card security

  • Immediately report lost or stolen ATM, debit card, credit card, checks, or account numbers.
  • Monitor your transactions regularly. Set up alerts so you can be notified if anyone makes a purchase or withdrawal on your account. If you spot suspicious or unauthorized charges, report them right away.
  • Keep your contact information up to date so we can reach you if we detect unusual activity on your account.
  • Limit the amount of information printed on your checks to your name and address. Don't include your phone number or Social Security number.
  • Always keep your checks, debit, ATM, and credit cards in a secure place.
  • Don't give out your account information over the phone unless you initiated the call using the phone number on the back of your card or the company’s website.
  • If you receive a replacement debit or credit card, cut up or shred and discard your old card.
  • If you misplace your card, turn it off temporarily and back on when you find it.
  • Use a digital wallet to make purchases in stores, in-app and online. Digital wallets replace your actual card number with a unique digital card number. This means businesses cannot see or store your full card number.
  • If you're concerned about Radio Frequency identification (RFID) and skimming, consider using an RFID wallet.

PIN protection for debit and ATM cards

  • When choosing a Personal Identification Number (PIN) for your ATM or debit card, don't use a number or word that appears in your wallet, such as name, birth date, or phone number. If you forgot your PIN or want to change it, follow these instructions.
  • Don't share your card's PIN with anyone or provide it through a text message, email, or phone call.
  • Cover the keypad while entering your PIN at an ATM, grocery store, or other locations.
  • Don't write your PIN anywhere, especially on your card.
  • Safely store or securely dispose of your transaction receipts.

Protect yourself online

Online security

  • Create a unique username and password for your Wells Fargo accounts and don't use any part of your email address. For your password, use an uncommon phrase that includes a mix of letters, numbers, and special characters, for example: Iliketogive99!Presents. The longer the password, the better. To change your username or password, sign on.
  • Protect your online passwords. Don’t write them down or share them with anyone, including family or friends. Don't store your banking password or other sensitive information on your device.
  • Use biometric authentication so you don't have to remember your password and you can conveniently access your accounts.
  • Some browsers and smartphones allow you to save your username and password, commonly known as AutoSave or AutoFill. We recommend you disable this feature for Wells Fargo Online® and the Wells Fargo Mobile® app if you share your device so others can't access your accounts.
  • Activate 2-Step Verification at Sign-On for an additional layer of security when you sign on to online or mobile banking by having Wells Fargo send an access code to a device, such as your mobile phone.
  • Don't access your financial accounts through public Wi-Fi networks, such as those available in coffee shops or airports.
  • When shopping online, use secure websites to make purchases. Look for signs of secure transaction, such as a closed-lock icon and “https://...” in the address bar. Learn how to spot an online shopping scam.
  • Always sign off from any website after you make a purchase with your credit or debit card. If you cannot sign off, close your browser to help prevent unauthorized access to your account information.
  • Don't overshare on social media, especially information used by your bank or other companies to verify your identity. Set your social media profile to private and restrict your contacts to people you know personally. Review more social media tips.

Email and text message

  • If you receive a suspicious email or text message, don’t respond, select any links, or open attachments. Don’t sign on to your account from a link in a suspicious message. Learn how to spot phishing email and text scams.
  • Five-digit short codes are commonly used by companies to send text messages. Add trusted short codes and phone numbers to your contact list so you recognize them when you receive a text. Wells Fargo’s official short codes include: 93557, 93733, 93729, or 93236.
  • Create a unique password for your email account and don't share it with anyone. If scammers gain access to your email account, they may be able to reset your passwords for other websites and lock you out. Wells Fargo password resets are not initiated by email.

Online document storage (Cloud)

  • Before saving financial documents to a third-party, online storage service, carefully review the provider’s security and privacy settings and terms of service, as well as our Online Access Agreement. Wells Fargo cannot ensure the security of your information after you download it from our website or servers.
  • If you use a cloud-based service or website to store financial documents, ensure that the site has security features such as required log-in and data encryption denoted by "https" in the address bar.
  • Storing your financial documents online may make them searchable and accessible to others, exposing your sensitive information. If you need to download a financial document, save it locally on your computer or on a ‎secure storage device.
  • Wells Fargo maintains online statements and tax documents for a period of time, which varies by product type. Refer to the Statements & Documents page in online banking for more details.

Online account aggregators

  • Before providing your username and password to third-party websites or apps to access your Wells Fargo information, carefully review the provider’s security and privacy settings and terms of service, as well as our Online Access Agreement. Wells Fargo cannot ensure the security of your information after it becomes accessible through another company’s website or app.
  • Use Connected Apps to view connections to apps such as Xero©, Mint©, and Earnin®.

Protect your devices

Mobile and device security

  • Protect your phone by setting up a PIN with your mobile carrier so no one other than you can make changes to your account or transfer your service to a different mobile phone.
  • When you’re not using your phone, use the built-in security functions to lock it.
  • Remove all personal data and reset your phone to factory settings before discarding or selling it.
  • If you change your number, sign on to Wells Fargo Online® to update your contact information so we can reach you if we detect unusual account activity.
  • If your phone is lost or stolen, contact your mobile service provider to determine if the mobile service should be shut off. Contact Wells Fargo for assistance with disabling your biometric sign on (Touch ID®, Face ID®, AndroidTM Biometric Sign-On, or Android Fingerprint) or digital wallet.
  • Keep your devices up-to-date, including operating system, anti-virus software, applications, security patches, and browser versions.
  • Secure your home router with a strong password to help protect devices on your network from unauthorized access. Consider a router with Wi-Fi Protected Access (WPA3) encryption.

Protect older adults

Elder financial abuse

  • Watch out for fraud and scams that attempt to trick older or vulnerable adults into sending gift cards or money, or giving up personal information or property. These scenarios may include scammers posing as technical support, IRS/Medicare representatives, grandchildren, love interests, or lottery/sweepstakes officials.
  • Encourage older adults to get to know their neighbors and connect frequently with family. Isolation is often a contributing factor to elder financial abuse.
  • Look out for signs of financial abuse by caregivers or relatives, such as requests for financial help or unexpected payments.

Online Statements requireAdobe®Acrobat® PDF reader. The length of time Online Statements are available to view and download varies depending on the product: up to 12 months for auto loans; up to 2 years for credit cards, home equity lines of credit, and personal loans and lines of credit; and up to 7 years for deposit accounts, home mortgage accounts, and trust and managed investment accounts. The length of time the specific product statements are available online can be found in Wells Fargo Online® in Statements & documents. Availability may be affected by your mobile carrier's coverage area. Your mobile carrier’s message and data rates may apply.

You must be the primary account holder of an eligible Wells Fargo consumer account with a FICO® Score available, and enrolled in Wells Fargo Online®. Eligible Wells Fargo consumer accounts include deposit, loan, and credit accounts, but other consumer accounts may also be eligible. Contact Wells Fargo for details. Availability may be affected by your mobile carrier's coverage area. Your mobile carrier’s message and data rates may apply.

Please note that the score provided under this service is for educational purposes and may not be the score used by Wells Fargo to make credit decisions. Wells Fargo looks at many factors to determine your credit options; therefore, a specific FICO® Score or Wells Fargo credit rating does not guarantee a specific loan rate, approval of a loan, or an upgrade on a credit card.

Sign-up may be required. Availability may be affected by your mobile carrier's coverage area. Your mobile carrier's message and data rates may apply.

Turning off your card is not a replacement for reporting your card lost or stolen. Contact us immediately if you believe that unauthorized transactions have been made. Turning your card off will not stop card transactions presented as recurring transactions or the posting of refunds, reversals, or credit adjustments to your account. Any digital card numbers linked to the card will also be turned off. For debit cards, turning off your card will not stop transactions using other cards linked to your deposit account. For credit cards, turning off your card will turn off all cards associated with your credit card account. Availability may be affected by your mobile carrier's coverage area. Your mobile carrier's message and data rates may apply.

Terms and conditions apply. Some (but not all) digital wallets require your device to be NFC (Near Field Communication) enabled and to have the separate wallet app available. Your mobile carrier’s message and data rates may apply.

Certain devices are eligible to enable fingerprint sign-on. If you store multiple fingerprints on your device, including those of additional persons, those persons will also be able to access your Wells Fargo Mobile® app via fingerprint when fingerprint is enabled. Your mobile carrier's messaging and data rates may apply.

Only select devices are eligible to enable sign-on with facial recognition. If you have an identical twin, we recommend that you use username and password instead of facial recognition to sign on. Your mobile carrier’s message and data rates may apply.

Android, Chrome, Google Pay, Google Pixel, Google Play, Wear OS by Google, and the Google Logo are trademarks of Google LLC.

Apple, the Apple logo, Apple Pay, Apple Watch, Face ID, iCloud Keychain, iPad, iPad Pro, iPhone, iTunes, Mac, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Wallet is a trademark of Apple Inc. App Store is a service mark of Apple Inc.

Xero accounting software is offered by Xero Limited. Wells Fargo doesn't own or operate the Xero website. Xero is solely responsible for its content, product offerings, privacy and security. Please refer to Xero's terms of use and privacy policy, which are located on Xero's website and are administered by Xero. For more help, visit Xero support.

FICO is a registered trademark of Fair Isaac Corporation in the United States and other countries.

Deposit products offered by Wells Fargo Bank, N.A. Member FDIC.



Fraud Prevention and Cybersecurity Protection (2024)


Is it safe to give Wells Fargo my social security number? ›

We use various methods to contact our customers including email, text, push notification from the mobile app, or phone call. When we contact you, we will not ask for your full social security number, your card PIN, an access code from a text or email, or your online banking password.

What are the questions on fraud prevention? ›

Frequently Asked Questions About Fraud Prevention
  • What should we be doing to prevent fraud? ...
  • What is a fraud policy? ...
  • Is it costly to implement an effective fraud policy? ...
  • Do Embezzlers Have to Pay Taxes on the Funds They Steal?

Does Wells Fargo text from 93733? ›

How will I know the text message with my code is really coming from Wells Fargo? Expand. We send our Advanced Access text messages from 93557 and 93733.

How can cyber security and fraud be prevented? ›

Avoid including personal information in your passwords and never use the same password for multiple accounts. Don't write down your passwords on paper or share them with anyone. For mobile devices, set up a PIN (or passcode) or facial recognition setting and activate the auto-lock feature in your settings.

Can someone access your bank account with your SSN? ›

Financial identity theft

An identity thief can use your SSN together with your PII to open new bank accounts or access existing ones, take out credit cards, and apply for loans all in your name.

Why is Wells Fargo asking me to verify my identity? ›

Wells Fargo may require two-factor authentication to confirm your identity when completing certain transactions or changes online. Customers can add an additional layer of security to protect their accounts by activating Wells Fargo's 2FA feature, 2-Step Verification at Sign-On.

What are the 3 requirements for fraud? ›

The concept states that there are three components which, together, lead to fraudulent behavior. They are (1) a perceived un-shareable financial need (motive/pressure), (2) a perceived opportunity to commit fraud, and (3) the rationalization of committing the fraud.

What 3 ways can fraud be committed? ›

The act identifies fraud as a single offence which can be committed in three separate ways:
  • Fraud by false representation. ...
  • Fraud by failing to disclose information. ...
  • Fraud by abuse of position. ...
  • Money Laundering. ...
  • Corruption.

What is the three step fraud prevention plan? ›

In conclusion, these three essential steps are the backbone of effective fraud risk management. By conducting a thorough risk assessment, implementing preventive measures, and establishing robust detection and response protocols, individuals and organizations can build a resilient defence against financial deception.

Did Wells Fargo get hacked recently? ›

The financial banking company explained that it did not suffer from a cyber attack; however, the breach occurred from the inside when a Wells Fargo employee violated the company's policy by sending clients' information to their personal accounts.

How does Wells Fargo notify you of suspicious activity? ›

We help to keep your money safe by monitoring your accounts and alerting you to certain account activity we find suspicious. We may send a text, email, push notification, or call you if we notice unusual activity on your account. If you receive an alert from us to confirm a transaction, please respond promptly.

How do you protect yourself from Internet fraud? ›

8 Ways to Protect Yourself from Fraud
  1. Guard your online information. ...
  2. Monitor your accounts. ...
  3. Business Email Compromise. ...
  4. Shred sensitive documents. ...
  5. Check your credit report. ...
  6. Think twice about sharing your information. ...
  7. Implement fraud detection tools. ...
  8. Report suspicious activity.

Is fraud part of cybersecurity? ›

The divide between fraud & cybersecurity teams

These teams function independently, addressing unique challenges and threats within their respective domains. However, as cyber threats evolve into more sophisticated forms, opportunistic criminals are increasingly discerning ways to exploit the existing divisions.

Can you protect yourself from cybercrime? ›

Use anti-virus software and keep it updated

Using anti-virus or a comprehensive internet security solution like Kaspersky Premiumis a smart way to protect your system from attacks. Anti-virus software allows you to scan, detect and remove threats before they become a problem.

Is it OK to give SSN to bank? ›

Yes. Banks may require the beneficiary to provide a Social Security number (SSN) for monetary transactions. This requirement is intended to verify that funds are distributed to the correct designated individual(s) listed in a will, trust, insurance policy, retirement plan, annuity, or other contract.

Does Wells Fargo require SSN? ›

Apply for a Social Security or Individual Taxpayer ID number

U.S. banking regulations require anyone opening a financial services account to have a Social Security number (SSN) or Individual Taxpayer Identification number (ITIN).

Who should you not give your Social Security number to? ›

Don't ever give out your Social Security number or any other personal information to someone you don't know who initiates contact with you by phone, e-mail or in person: For example, if you receive an e-mail that claims that you must provide personal information to claim a refund from the IRS, it's a scam.

Can banks share your Social Security number? ›

The primary law that governs how banks can share personal information about consumers is the Gramm-Leach-Bliley (GLB) Act of 1999 which prohibits the disclosure of certain private information like Social Security numbers, income, and some outstanding debt.


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